Frequently Asked Questions

Vet Portal

Nutrition & Feeding

Pets General

Dog Nutrition

Cat Nutrition

Usage And Storage

Ordering & Delivery

Vet Portal

How is the commission calculated?
Test The commission is calculated on a monthly basis and paid on the 10th of the new month. If the commission earned from PawPots referrals exceeds the commission earned from the Vet Clinic referrals, the Vet Clinic will not receive the excess commission amount.
What happens when a customer changes or removes me as their Vet Nutritionist?
When a customer changes or removes you as their Vet Nutritionist, they will no longer be linked to your Vet Clinic account for future orders. This means you will no longer receive commission for their purchases and you will not be able to view their PawPots account through the Vet Portal.
What happens if a customer returns a product or cancels an order?
If any changes are made to the commission line for the current month, nothing happens because the commission lines have not been processed yet. However, if the changes are for a past month, it will trigger a recalculation. The history of the bill will contain all the changes made to the bill, which can be viewed in the Vet Portal.
How will I receive my commission payments?
Commission payments will be processed and paid out by PawPots on a monthly basis via bank or cash transfer. Commission payments are paid on the 10th of each new month. The proof of payment will be attached once it has been paid.
How do I refer my customers to PawPots?
As an Ambassador Vet Clinic, you will have a unique referral link/QR code that you can give to your customers to use when they sign up for PawPots subscriptions. They can also select you as the Vet Nutritionist through their customer portal, which will link their PawPots account to yours.
How can I track my commission earnings?
You can track your commission earnings by logging in to your Vet Portal account. The portal will display your commission earnings for the current month and for previous months. You can also view the list of referred customers and their order history.
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Nutrition & Feeding

Pets General

How are PawPots dog and cat meals made?

How do I know the food is safe?

What do you mean by Human-Grade food?

What are the benefits of feeding PawPots?

Do I have to prepare anything?

Should I consult my vet before feeding PawPots to my dog/cat?

How do you know what kind of food my dog/cat needs?

How much should I serve my dog/cat?

Why is the gram amount different to my current food?

Why is my pet drinking less water than usual after switching to PawPots?

Can the products designed for cats and those intended for dogs be interchanged?

Should I add any vitamins to PawPots meals?

Why does my dog/cat seem always hungry?

Can PawPots help my pet lose or gain weight?

How can I weigh my pet at home?

Dog Nutrition

What is the dog trial pack?

How do I transition my dog to PawPots?

What happens during the transition?

What are the benefits of the dog probiotics?

What if my dog has a reaction to PawPots food?

Does Turmeric Have Benefits For Dogs?

Can dogs eat brewer's yeast?

What if my dog doesn't like it?

How to compare the percentage of protein in PawPots Dog Food to that in dry food?

Is it safe to feed PawPots meals to my dog with kidney disease?

Do you provide prescription diet recipes for dogs dealing with kidney failure?

What makes PawPots renal diet dog food the preferred choice for dogs with kidney failure?

What if my dog is a picky-eater?

Cat Nutrition

What is the Cat Trial Package?

How does the Cat transition period work?

My cat is picky about their food. What should I do to help them transition?

Why use vegetables in PawPots Cat meals?

Does your cat food contain taurine?

What if I feed my cat more than twice a day?

How to compare the percentage of protein in PawPots Cat Food to that in dry food?

Do I need to refrigerate the food?
Yes! Since our pet food is truly fresh and we don’t use any preservatives, it’s essential that you treat it like real food (because it is!). Keep your dog/cat's PawPots food at a safe temperature in a refrigerator or freezer. Your box will also include an easy guide on how to store and serve the food properly (it’s very simple!).
Do I need to cook the food?
No need, our food is pre-portioned and ready-to-serve! You can serve it directly from the fridge or heat it a bit in the microwave to reach room temperature if your dog prefers warm food.

Usage And Storage

Can I recycle the packaging?
You sure can! PawPots bags are made out of recyclable material.
What if I need to change the meal portions?
You can conveniently modify your subscription online from your account. You can change the delivery frequency, meal portions, as well as add and remove products from your subscription. Our customer service team is also available to help you with all that
Why use vacuum-sealed bags?
Vacuum-sealed bags are recyclable, they take up little space in the freezer and they are the best option when it comes to preserving freshness and quality. This is due to their prolonging of products' shelf life and ensuring minimal exposure to oxygen with very low chances of air leakage, which is a key factor in causing spoilage.
How long will the food stay fresh?
PawPots pet meals are delivered to you frozen and in vacuum sealed bags. This keeps our food fresh, without using any preservatives or chemicals. When still frozen, the food can last up to a 9 months in the freezer. Follow the best before date shown on each package. Defrosted packs can last up to 5 days in the fridge when unopened and up to 3 days if opened. To maintain freshness, fold the top of the bag and secure it with a clip.
For how long can I keep the food in my dog/cat's bowl?
For safety and freshness, we advise not leaving food in your dog/cat's bowl for more than 1 hour. Hence, it is better not to put the whole bag in the bowl if you feel like some will remain. The general recommendation is to feed your dog/cat twice a day where the food will be finished in 5-10 minutes.
How much does PawPots cost?
Price depends on your dog/cat's profile: we calculate how much food they need to consume daily, which dictates your monthly cost. A one-day meal for a small dog will cost you less than a cup of coffee!
Do you have trial options?
Yes we do! We offer a trial pack at a discounted price! Try us out and you’ll love your pet’s reaction before, during, and after devouring PawPots! A trial pack is the first batch of meals you receive from us. It's designed to give you and your dog or cat a chance to see how PawPots works and whether it will be a good fit for you both.

Ordering & Delivery

Where does PawPots deliver?
Most areas are covered by our delivery partner. To confirm that your area is covered, please contact our customer service! +961 71 664 992 / +971 50 729 7630 or email us on pawcare@pawpots.com
What if I am not home when the meals are delivered?
PawPots meals are delivered frozen so that they stay fresh in your freezer until serving. Since our service is subscription-based, you will know in advance your fixed delivery schedule. If you won’t be home at the delivery, please let us know in advance and our team will always work to keep you and your dog/cat happy!
Can I order meals to be delivered in weekly batches?
Our trial period varies between 1 week or 2 weeks depending on your pet's size. After the trial, in your Autoship plan, you can set your order frequency for 1,2,3 or 4 weeks through your PawPots account.
What is Vet Connect?
The Vet Connect is PawPots’ dog/cat telehealth service. It connects customers with our team of trusted vet pals, which consists of certified veterinarians and veterinary technicians for dogs and cats.
What questions can I ask the veterinarians through Vet Connect?
Our licensed veterinarians can answer a variety of questions through our online platform. These inquiries range from behavioral advice to illnesses, wellness concerns and nutrition consultations. The Vet Connect team can help you understand the urgency of your dog/cat's situation and advise you when an in-person consultation or emergency care is required. If your dog/cat is experiencing life-threatening symptoms, take them to the nearest veterinary clinic right away.

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